HMRC service issues
Options for reporting problems with HMRC online services, getting through to HMRC on the phone, getting replies to letters and other correspondence, or other HMRC service issues; use one of these following channels to report the problem:
- Check the latest information on HMRC service availability and issues
- Participate in the HMRC forum for tax agents
Further information about the HMRC agent forum
The HMRC online forum provides agents with the opportunity to raise potential widespread issues with tax systems and processes, to post evidence in support of issues raised by other agents, and to receive updates on these issues from HMRC.
The Issues Overview Group, which has representatives from the main professional bodies monitor the issues being raised on the forum and press HMRC to take appropriate action.
How do you join?
There are two steps to follow:
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Step 1- Enrol on the HMRC Online Forum
Go to https://online.hmrc.gov.uk/webchatprod/community/forums/list.page
Click on “Register” in the top right hand corner of the page.
Read and (if you are content) click “I agree to these terms”.
Enter the following details:
- User (your first name and surname)
- Email address (please use your assigned work email address that identifies your firm/organisation, or the email address you have used to register for Digital Working Together if so registered)
Create and confirm a password
Press submit.
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Step 2 - Request access to the Agent Forum
Once you have completed step 1, you then need to request access to the private Agent Forum. You do this by emailing agentforum.wt@hmrc.gsi.gov.uk with the following identity information:
- Your first name and surname
- Confirmation of assigned work email address
- The name of your firm/organisation
- The name of your professional body or bodies
- Your individual professional body registration number/reference.
HMRC will then email you to confirm that you have access to the Agent Forum.
- Email the Tax Faculty
- Email Caroline Miskin, ICAEW, Tax Faculty, Practitioner Tax Manager
Technical tax issues
- Email the Tax Faculty
- Email Caroline Miskin, ICAEW, Tax Faculty, Practitioner Tax Manager
Client specific tax problems
Contact HMRC
- Use the ICAEW HMRC contact information guide to find the correct HMRC telephone number, address or online means of contact and for useful tips to help when contacting HMRC
- Use the HMRC agent account manager service to get help with a specific problem that you have not been able to resolve through the usual HMRC channels
- Use the ICAEW guide to making complaints to HMRC
Contact ICAEW
Use TAXconnect to access a tax specialist for help or seek a second opinion on a tax issue whether it is technical or operational. This scheme is available to Tax Faculty members.
- Join the Tax Faculty and use TAXconnect
Widespread tax problems
- Report the issue on the HMRC forum for tax agents and follow this up with an email containing the client specific information to agentforum.wt@hmrc.gsi.gov.uk
- Email the Tax Faculty
- Email Caroline Miskin, ICAEW, Tax Faculty, Practitioner Tax Manager